Hello Heroes,
If you are experiencing issues in which your game crashes, we would appreciate it if you could do the following.
1. When your game crashes, locate your Crash Dump file located in "My Documents\Battlefield Heroes\dmp"
(Dates and Times of the crash are located in the file name so you can find out which is your most recent dump)
2. Please create a new topic in the Bug Section of the forums and add this tag to your post [Crash Dump]
3. Attach this file to your new post and provide as much information about your crash, including, what you were doing at the time of the crash, what weapon you were using or switching to, what vehicle you were in, what widgets you were using etc.
Hello Heroes!
Welcome to our test site.
All the info you need to start, you will find in this post.
Please read through, you'll find it helpful.
Before we start, a quick explanation of the terms we will use:
Production Environment / Public Environment
These both refer to the same thing: This is the actual site and the actual game; everyone who goes to the Battlefield Heroes site (http://www.battlefieldheroes.com) and logs in, is in this “environment.”
PTE
Short for Public Test Environment
Public Test Environment
The development version of the game and site.
This is a “preview” of, and testing ground for, upcoming content, both for the site and the game. This is basically a fake version, which is not and will never be “live”.
This can also be referred to as “pre-production”, or “pre-prod” for short.
Now, on to the good stuff:
What should I expect to see on the Public Test Environment (PTE)?
The Public Test Environment contains the features we are currently working on. These features might not quite be ready to be released into the Public Environment yet.
We would love to see your feedback, both on which parts of our new features don’t quite work as you’d expect and also your suggestions for possible improvements.
Can I log into the PTE with my usual EA Account?
Nope, sorry. You will need to create a new EA Test Account. Click the “Register” link on the PTE website to create yourself a test account.
Can I bring my Heroes from the Public Environment over to the PTE?
Sorry, at the moment this is not possible. Once you enter the PTE, you will need to create a new test Hero.
How does it work with Battlefunds in the PTE?
As it is now, you will not be able to buy Battlefunds in the PTE.
In order to help testing new features we may, when we deem it’s needed, grant you some test Battlefunds. However this will not always be the case.
The Battlefunds (and Valor Points and Hero Points) you have in the Public Environment will not be affected if you play on the PTE.
Will the Valor Points I earn, items I buy and Missions I complete in the PTE, be reflected in the Public Environment?
No sir! The PTE is separated from the Public Environment. Everything you do in the PTE stays in the PTE.
Is the Public Test Environment (PTE) always available?
Nope. It will usually be available for a few weeks before we publish a new Update to the Public Environment.
Once we publish a new Update, we will close the PTE. It will open again once we have more content to test.
The PTE doesn’t seem to be available, what’s going on?
Even during a phase when the PTE is available, we may close it temporarily, either for updates or because we need to test something else.
Who can play on the PTE?
Anyone can. Just follow the link.
How will I know if the PTE is available?
We will post an update on the “real” site, to let you know when the PTE is available.
Is my Hero on the PTE permanent?
Nope. Your Hero will only live as long as the test phase lasts. It will be a short, but glorious life.
Prices/items/things in general, look different here, what's up?!
Anything on the PTE is temporary and subject to change. This goes for the Store, items, prices and anything else.
I can't seem to log in on the PTE. /Sad
We decided to put a limit on the number of people who can simultaneously enter the PTE.
The current limit is pretty high, but should a LOT of you manage to fill it up anyway, then you'll have to wait your turn. When someone logs off, someone else can log on :)
I have to log in twice?
It might occur that you have to enter your login twice. Nothing to worry about.
Security Layer login: this is the same as on the normal site
account login: This is a new EA test account you create on the PTE
Do I have to download the game again?
Yes. The PTE will have a different, test, version of the game. It should install in parallel to your original installation.
I already have the Test version of the game installed, can I just click Play Now?
No, we don't recommend that. Whenever you return to the PTE site to test the new stuff, it is highly recommended to un-install the PTE version of Battlefield Heroes and to install a new, "clean" version, by clicking Play Now.
If you are experiencing issues in which your game crashes, we would appreciate it if you could do the following.
1. When your game crashes, locate your Crash Dump file located in "My Documents\Battlefield Heroes\dmp"
(Dates and Times of the crash are located in the file name so you can find out which is your most recent dump)
2. Please create a new topic in the Bug Section of the forums and add this tag to your post [Crash Dump]
3. Attach this file to your new post and provide as much information about your crash, including, what you were doing at the time of the crash, what weapon you were using or switching to, what vehicle you were in, what widgets you were using etc.
Hello Heroes!
We have updated the PTE Version of the game with just a few new things. Can you find them all?
Notes
1. If you receive an error (Can not download Patch info File) when trying to update your version of the PTE you may need to un-install any previous versions and re-download the game.
2. There is a log-in cap and servers are limited to the US east coast and Europe.
The Battlefield Heroes Team
We have updated the PTE Version of the game with just a few new things. Can you find them all?
Notes
1. If you receive an error (Can not download Patch info File) when trying to update your version of the PTE you may need to un-install any previous versions and re-download the game.
2. There is a log-in cap and servers are limited to the US east coast and Europe.
The Battlefield Heroes Team
Hello Heroes!
Welcome to our test site.
All the info you need to start, you will find in this post.
Please read through, you'll find it helpful.
Before we start, a quick explanation of the terms we will use:
Production Environment / Public Environment
These both refer to the same thing: This is the actual site and the actual game; everyone who goes to the Battlefield Heroes site (http://www.battlefieldheroes.com) and logs in, is in this “environment.”
PTE
Short for Public Test Environment
Public Test Environment
The development version of the game and site.
This is a “preview” of, and testing ground for, upcoming content, both for the site and the game. This is basically a fake version, which is not and will never be “live”.
This can also be referred to as “pre-production”, or “pre-prod” for short.
Now, on to the good stuff:
What should I expect to see on the Public Test Environment (PTE)?
The Public Test Environment contains the features we are currently working on. These features might not quite be ready to be released into the Public Environment yet.
We would love to see your feedback, both on which parts of our new features don’t quite work as you’d expect and also your suggestions for possible improvements.
Can I log into the PTE with my usual EA Account?
Nope, sorry. You will need to create a new EA Test Account. Click the “Register” link on the PTE website to create yourself a test account.
Can I bring my Heroes from the Public Environment over to the PTE?
Sorry, at the moment this is not possible. Once you enter the PTE, you will need to create a new test Hero.
How does it work with Battlefunds in the PTE?
As it is now, you will not be able to buy Battlefunds in the PTE.
In order to help testing new features we may, when we deem it’s needed, grant you some test Battlefunds. However this will not always be the case.
The Battlefunds (and Valor Points and Hero Points) you have in the Public Environment will not be affected if you play on the PTE.
Will the Valor Points I earn, items I buy and Missions I complete in the PTE, be reflected in the Public Environment?
No sir! The PTE is separated from the Public Environment. Everything you do in the PTE stays in the PTE.
Is the Public Test Environment (PTE) always available?
Nope. It will usually be available for a few weeks before we publish a new Update to the Public Environment.
Once we publish a new Update, we will close the PTE. It will open again once we have more content to test.
The PTE doesn’t seem to be available, what’s going on?
Even during a phase when the PTE is available, we may close it temporarily, either for updates or because we need to test something else.
Who can play on the PTE?
Anyone can. Just follow the link.
How will I know if the PTE is available?
We will post an update on the “real” site, to let you know when the PTE is available.
Is my Hero on the PTE permanent?
Nope. Your Hero will only live as long as the test phase lasts. It will be a short, but glorious life.
Prices/items/things in general, look different here, what's up?!
Anything on the PTE is temporary and subject to change. This goes for the Store, items, prices and anything else.
I can't seem to log in on the PTE. /Sad
We decided to put a limit on the number of people who can simultaneously enter the PTE.
The current limit is pretty high, but should a LOT of you manage to fill it up anyway, then you'll have to wait your turn. When someone logs off, someone else can log on :)
I have to log in twice?
It might occur that you have to enter your login twice. Nothing to worry about.
Security Layer login: this is the same as on the normal site
account login: This is a new EA test account you create on the PTE
Do I have to download the game again?
Yes. The PTE will have a different, test, version of the game. It should install in parallel to your original installation.
I already have the Test version of the game installed, can I just click Play Now?
No, we don't recommend that. Whenever you return to the PTE site to test the new stuff, it is highly recommended to un-install the PTE version of Battlefield Heroes and to install a new, "clean" version, by clicking Play Now.